Returns & Refund

Thank you for shopping with Berca! We strive to provide you with the best quality products and a seamless shopping experience. 

All sales at Berca are considered final. We do not offer returns, refunds, or exchanges except in the following cases: 

• The item received is damaged or defective 

• The item received is incorrect (wrong product sent) 

How to Report an Issue: If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number 

• Clear photos of the item and packaging 

Contact Us: 

• Email: berca.store1@gmail.com 

• WhatsApp: 0335-299-5086 

Our team will review your case and respond within 1-2 business days. 

Thank you for choosing Berca!